Cancellation & Late Policy
Home, 2. Cancellation & Late Policy
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in our schedule that could have been filled by another client. As such, we require 48 hours notice for any cancellations or changes to your appointment. clients who provide less than 48 hours notice, or miss their appointment, will be charged a cancellation fee. The cancellation fee is 100% of the visit fee.
For inclement weather during the winter months, we follow the Toronto District School Board. Should buses or schools be closed, we will waive our cancellation fee. We really don't want to charge the avoidable fees, so please ensure to provide notice for all appointment changes.
We understand that life happens, and we know that life can sometimes slow you down. However, as we do our best to respect your time, we expect you do the same for us and arrive on time for your appointments. The appointments start on time and ends according to the schedulled time, Your late arrival reduce your treatment time.
Credit Card Requirement:
With an intention to improve accessibility to appointment times, credit card information or prepaying for your visit is required to book all visits. Credit card information is stored in an encrypted, PCI compliant software (square up) and will not be visible to staff. The card will only be used in the event of missed appointments, late cancellations or if you request us to use it.
We thank you kindly in advance for understanding and respecting everyone’s time.